Delivery & Returns
Delivery can only be to the same address that your payment card is registered to. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). If a customer leaves a delivery instruction fro there parcel to be left in a safe place if not at home then no signature will be required but courier will take a photo of where the item is left. Please make sure you keep the receipt enclosed.
Packages are generally dispatched within 3 working days after receipt of payment and are shipped via GLS with tracking number and INSURANCE .We will email you with a link to track your package online, in the unlikely event that your item does not arrive please contact GLS directly with your tracking number we supplied.
Shipping fees include handling and packing fees as well as postage costs.
Boxes are amply sized and your items are well-protected.
We are an irish company and ship across Ireland, UK, Belgium, Austria, Denmark, France, Germany, Luxembourg, Poland, Spain, The netherlands and a number of other EU countried on request.
Postage cost
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and The Gadget Man LTD shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Returns can be arranged by contacting us at Email: customercare@gadgetman.ie or by phone Tel: +353 51 853476
If you do wish to return your order, Be sure to provide the following details:
- Your Web Order Number.
- Your full name and address
- The original invoice supplied with the item
- A contact phone number
- The reason why you are retuning the item.
- The store which you are sending it to (if posting).
Terms and conditions for returning items
Returning New Items
If you have change your mind and want to return a product purchased from The Gadget Man LTD then you have 14 days to do so. In the case of new items the returned goods must be in a resale condition, unopened, and any goods or accessories that accompany the returned product must also come back to us in an unused condition. This will be tracked through the phones IMEI number or items serial number so please ensure the correct handset or item is returned to us.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 days of receiving the phone. Please note that any refunds will be less all postage costs. Include your name, address, reference number and reason for return.
Please remember that new products which are defective on arrival need to be reported to us either by phone or email before the 7 day return period expires.
Returning Used/ Refurbished Items
We will not accept returns simply because you have changed your mind so please read the description of what you are purchasing. We will only accept returns under our 60 day warranty on used items, after which we will offer a fix or offer a replacement. Please Include your name, address, reference number and reason for return by the methods above.
All items which you are returning to us for whatever reason must be sent by a trackable postal service and the tracking number must be supplied to us for our reference
Gadget Man LTD shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person who wishes to return an item to us.
Once your goods are back at our warehouse, your goods will be inspected and under the terms and conditions of the sale we will either fix, replace or issue a refund. Please allow 5-7 working days for any refund to reach your account. Cash payments, cheques and bank transfer will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.
Please post returns to the following address:
(Ensure you specify the store you are returning the item to on your email to customercare@gadgetman.ie)
WATERFORD STORE
Gadgetman
23 John Roberts Square
Waterford City
Ireland
Tel: +353 51 853476
Email: customercare@gadgetman.ie
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and a full refund if monies have already been taken. You can cancel an order by phoning us on +353 51 853476 within 48 hours of the order been placed with us,once the item has been shipped you can no longer cancel the order and you will have to follow the normal procedure for returning an item